What Our Customers Say About Us

Steve Hill has provided an exceptional service for Vanguard Security Services and as an absolute beginner on auditing and the ISO management system it’s fair to say that my knowledge was limited. With support from Steve every step of the way and quick responses on any questions we had, we flew through our first ISO 9001:2015 and ISO 14001:2015 certification audit with no non-conformities. Steve is approachable and easy to get on with which makes a huge difference. We couldn’t have got through it without him and our excellent results are evidence of a great working relationship.

Deborah White

Vetting Officer, Vanguard Security Services

We chose to work with Steve through recommendation. He guided us through the 2015 standards for both 9001 and 14001 and, for a small company like ours, this would not have been possible without the guidance and expertise shown by Steve. Right from the very first meeting Steve quickly became part of the fabric of the company and his approach gained the confidence of the team and management. Steve’s all round and comprehensive knowledge gained through many industries enabled him to quickly understand the intricacies and complex workings of a marine electronic manufacturer like ours. He is precise, detailed and this meant that people didn’t have to spend too much time away from their normal tasks. This was ever more important particularly during a product launch, a move of premises, attendance at trade shows and normal day to day business. Steve was always available and often answered many calls and emails beyond normal hours and while off site. I am proud to say we achieved the standard required for LRQA and have engaged Steve to come back and audit the company on a six monthly basis to ensure we remain compliant (and certified).

Danny Thrasher

Head of Sales & Operations, Active Research Ltd

We have used Steve Hill Associates since 1998, initially to prepare our ISO 9001 quality management system and since then to provide us with biannual support for internal audits and quality management system upgrades e.g. ISO 9001:2000, ISO 9001:2008. Steve’s professional aptitude has made him very easy to work with over the years. His extensive knowledge and experience has ensured our quality management system benefits our business whilst being straightforward and uncomplicated. We would not hesitate to recommend him to other companies looking for someone to provide his type of service.

Jeanette Mirto


We have worked with Steve Hill Associates for over six years on our ISO 9001, ISO 14001 and GDP QMS procedures. SHA have proved invaluable to our business by designing a system which has enabled our continual improvement accross all the areas of our business. SHA have done this in such a way that has engaged all our staff and is evidenced by their ongoing commitment to improvement resulting in exceptional customer feedback.

Nick Wilson


Steve was invited to Harbour in the spring of 2014 to assist us in the process of ISO accreditation. His all -round knowledge and experience was invaluable in coaching us in the right direction. We work with very complex and sensitive processes and information and to his credit he quickly understood our service delivery and what was required. Another key aspect was his ability to formulate working relationships to help staff understand the bigger picture and value of ISO 9001. We are indebted to Steve and the ISO team we put together and have successfully been certified in Jan 2015.

Mark Navin

Clinical Governance Manager, The Harbour Centre (Plymouth) Ltd.

As a water management consultancy who provide specialist services to the major names in the Leisure Industry as well as in Government, Commerce, Local and Public Authorities, Industry and Private Organisations throughout the UK we made the decision to achieve ISO 9001 and 14001 certification as a natural step to enhancing future work prospects. We employed Steve Hill in September 2013 and achieved certification for both standards in early March 2014 with no reported non-compliances. Without Steve this would not have been possible. Due to his thorough knowledge and experience of how to adapt management systems and procedures and tailor them so well to your own business this achievement was made with not too much pain. As a small company who can’t afford to have a full time QA manager Steve’s input was immense and key but also someone who was very easy to work with. I would highly recommend him and would have no hesitation in using him again. Our working practices have continually improved as a result.

Chris Webb

Wat-er-Save Services Ltd

We chose to work with SHA and Steve through recommendation and are delighted to celebrate Harbour's first ISO 9001 certification. This would not have been possible without Steve's support and guidance. Being a complex Agency supporting clients with sensitive needs, Steve came in and absolutely integrated in a professional and engaging way. To go from little documentation to a detailed Agency Overview in the timescales that we did was a significant achievement. Steve's talent lies in the way he quickly grasps what you do and is able to document this in a refined way, not only is this refreshing but absolutely integral for continuous improvement. With Steve's direction we now have an Agency wide document that is already being used to change and review how we work for the better. Steve’s expertise is reassuring and his calm manner pivotal to guiding you through what can be an overwhelming and all-consuming task to gain successful certification. Our team enjoyed working with Steve as he got stuck into knowing the agency through its people. He is efficient and expedient with time which results in people not having to take too much time away from their roles but still being able to contribute significantly. From a people engagement point of view this was really important to us. Steve was always available to review, answer questions, clarify and reassure at every step. We have learnt a lot from how he works and he has definitely been instrumental to our success. Thank you Steve, we are delighted with the outcome and would definitely look to work with you again.

Jane Yeates

The Harbour Centre (Plymouth) Ltd

We employed Steve Hill to assist us in obtaining ISO9001 certification. We were recommended to use him by Moore International Ltd. Every time he visited us we found him to be of the utmost help and assistance giving positive advice and assistance. With his guidance we have managed to obtain ISO9001 in less than 6 months which for a small company we are delighted with. We would certainly recommend Steve as he is highly professional yet friendly and approachable.

Debby Burns

Loadpoint Precision Engineering Ltd.

Steve Hill helped the Torbay Development Agency go from barely any documented processes to a complete quality management system, enabling us to achieve ISO 9001:2008 certification on the first try. The Torbay Development Agency is quite a complex organisation, however, Steve’s people skills, knowledge and experience meant that in a short time he had a good grasp of our business, as well as the confidence of the team members he interacted with. On a personal level, it was a pleasure to work with Steve, he is very down to earth, approachable and always willing to help. I wouldn’t hesitate to recommend Steve to any company who is looking to go down the ISO route.

John Greaves

Projects Schools Assets Manager, Torbay Development Agency

Nine23 Ltd specialises in delivering complete mobile solutions. We are a young company and when our CEO asked me to get us ISO 9001 accredited I started on a voyage of discovery and education the end result of which is that we have a company with a much improved and properly audited management process and customer focus. None of this would had been possible without Steve Hill's patience, assistance, ability to quickly grasp what the company was about and most importantly his pragmatic hands on attitude. In short Steve is a consultant who delivers. He is a first class mentor and his interpersonal skills enable him to get down to the fundamental issues in a diplomatic yet highly productive manner. Needless to say under Steve's diligent tutelage nine23 achieved its ISO 9001 accreditation without any blips or reshows in just 5 months. Consequently I have absolutely no hesitation in recommending Steve Hill to any other company who may be thinking of going down the ISO 9001 route or who even just want an objective external audit of their processes. In fact I have already booked Steve to re-audit nine23 Ltd in advance of our annual ISO 9001 inspection visit next year

Iain R

Thomson CBE FRAeS - Chief Operating Officer Nine23 Ltd.

Having decided we would embark on the mammoth task of gaining our ISO 9001 & 14001 marques I was relieved that our organisation chose to employ a consultant to assist me. I would never have achieved the certification without Steve’s invaluable input. I’m not sure I would have even known what I needed to have in place. Steve came in and very quickly picked up our ‘business’. This was very important as we are a charity, not a business and dealing with very sensitive issues. Steve worked hard to ensure that our timescale of 6 months was achieved. He also highlighted areas of our business that we needed to develop which has helped us improve as an organisation. Steve was a pleasure to work with and I shall miss our regular contact. We have just passed our audit with not one ‘non-compliance!’

Siobhan Breslin

Business Manager, Twelves Company, Plymouth

What a difference in mood at GDL after the audit! Gail is very pleased and asked me to convey her appreciation to you for all that you have done for us. The fact it was your professional approach, guidance and final product that we can thank for achieving this. The ISOQAR Assessor remarked again today when summarising that there had been a complete sea change since the last audit. And an external expertise was readily evident. Thank you for all your help, guidance and support over the last four months. I would like to be able to call on your advise at anytime in the future. The ISOQAR Assessor has suggested we call on your services later next year to audit GDL after we have completed our internal audits.

John Heron

Quality Manager, Grovelely Detection Ltd, Dorset.

Epoch Technical Consultancy required ISO 9001:2008 accreditation in a very short period of time. Steve quickly understood our business processes and tailored a simple set of quality management processes that met the requirements of the Standard and, most importantly, required little change on our part in the way we did our business. With his support, we sailed through ISO accreditation in less than 2 months. We were very impressed with Steve and will continue to use him to provide independent internal audit support and advice in the future.

Martin Eggleston

Epoch Technical Consultancy, Dorset.

Signpost Care Services used Steve Hill Associates to achieve ISO 9001 certification. Steve helped us to create a company operations manual which provides an invaluable framework for ensuring our systems remain current, streamlined and effective. In order to meet the needs of the vulnerable individuals we serve, our service needs to be responsive, flexible and adaptable. We were impressed with the speed that Steve understood the remit and needs of Signpost and his ability to transfer his knowledge of ISO onto a care setting. Steve is professional, pro-active and personable and we have no hesitation in recommending his work.

Marie Tucker

Signpost Care Services, Devon

SHA provided us with the framework and direction to achieve OHSAS 18001 accreditation in three months. Steve's insightful systematic approach enabled us to organise existing processes into a robust, user-friendly, compliant Management System. The true extent of his expertise became clear during the initial assessments, where the SHA format impressed BSI's auditors resulting in recommendations of best practice. Steve continues to work with us and his input is highly valued by all at Coastline Surveys.

Allison Jacks

Business Development Manager, Coastline Surveys Ltd, Cornwall.

We had a very short time to renew our IS0 9001 and I decided that we should take the opportunity to start again with both the ISO 9001 manual, and the way we filed the manual going from paper to electronic. Steve Hill effectively started from scratch, wrote the manual in a very short time to reflect our working practices, and carried out an audit to prepare us for the certification assessment. From our first meeting with Steve to our successful certification took just 6 weeks from start to finish. Steve Hill was very pro-active and user-friendly, hard working and concise.

Dominic O. May

Director, Berthon Boat Company Ltd, Hants.

We are a sub-contract waterjet cutting specialist based in Lyme Regis who required ISO 9001:2008 certification. Having experienced quality management systems in the past we were keen that ours was kept as simple as possible with the minimum of paperwork. With the help of Steve Hill Associates our objectives were achieved quickly and effectively. We were kept involved throughout the process and in just a few months our system was set up, implemented, assessed and passed at the first attempt. We were very impressed with Steve’s knowledge, approach and professionalism throughout the project and we were delighted with the end result. The system is already proving to be an effective tool in helping us run our business on a day to day basis. We will continue to work with Steve who will be back from time to time to help with our internal audits and to provide ongoing support and advice as required.

Phil Davis

Managing Director, Precision Waterjet Ltd, Dorset,

MJB Precision Engineering Ltd used Steve Hill Associates to help with the preparation of our ISO 9001:2008 quality system. Steve’s professional but down to earth approach ensured that we were fully involved in setting up the procedures and practices. We now have a quality management system that not only reflects what we do but also contributes to the effective running of our business. We passed our assessment with BSI QA at the first attempt with the assessor commenting very positively on how well the system had been set up and implemented. We have retained Steve to carry out our internal audits

Mark Bevan

Managing Director, MJB Precision Engineering Ltd, Dorset.

We asked Steve in July 2009 to help us set up our ISO 9001:2008 quality management system, after searching for a consultant with a pragmatic and down-to-earth approach. The whole process ran very smoothly and integrated easily with our existing working practices. Steve helped us to only introduce additional steps where these would add value to our operations and business. As a result, we now have a system that is designed to support our business objectives and to help us achieve them. We were awarded our ISO 9001 certificate in December 2009 and already this qualification has benefited us. We have retained Steve to provide ongoing support including performing our internal quality audits.

David Errock

Director, Wave Science Technology Ltd, London

Steve helped our company achieve ISO 9001:2000 accreditation which we passed at the first attempt. The quality management system designed by Steve was complimented by our certification body auditor who like us found it to be well thought through, easy to follow and sympathetic to our operations. Having worked in senior management in large corporations previously, it was clear that the quality of documentation and sheer professionalism brought to the table by Steve, in terms of his technical ability and people skills were second to none. Steve’s pro-active down to earth approach and willingness to help and advise on a professional level at all stages ensured that achieving accreditation for our company was as painless as possible. As a result our QMS has become a valuable management tool that continues to support our business as it grows. Steve provides ongoing support including internal audits and we would have absolutely no hesitation in recommending him – in fact we would strongly recommend Steve to others who are looking for a down to earth, pragmatic approach to their quality management requirements. Steve Hill is somebody who is infinitely capable of guiding and assisting a company through the accreditation process, easily and sympathetically, first time, and I am sure no doubt, every time.

Gareth Pezzack

Director, Tiger Fire and Security

Steve has worked with us since 1998 helping us set up our ISO 9001:1994 quality management system and then subsequently converting it to ISO 9001:2000 and the ISO 9001:2008. He carries out six-monthly internal audits to ensure our system remains compliant and provides additional support when processes / documentation changes are required. The system that Steve has set up for us has proved invaluable over the years. It clearly sets out what we need to do without being complicated and generates the data that helps us understand and improve our performance. There is no doubt that without our quality management system and Steve’s support we would not have worked so efficiently over the last ten years.

David Prevett

Managing Director, Capricorn Laboratory Equipment Ltd, Hampshire

We used Steve Hill Associates to help our company convert its QMS to meet the requirements of ISO 9001:2000. In doing so a lot of bureaucracy and unnecessary tasks were removed from the system and procedures and policies were simplified making the QMS far more workable. Since then we have retained Steve's services for internal audits and QMS updating. His efforts have ensured our QMS keeps pace as the business evolves and that certification body surveillance visits pass without concern. We would recommend him to other companies without question.

Shaun Sheppard

Managing Director, Otto Kampf Ltd, Dorset

We first used Steve in 2004 when we decided Exchange Supplies needed management systems that met the requirements of ISO 9001:2000. Steve skilfully guided us through the process by reviewing our working practices and suggesting improvements and then creating the documentation. He clearly knew his stuff but just as importantly he was very practical, patient and approachable. This helped enormously when working with staff at all levels and ensured their involvement and commitment. The management system passed first time and the Certification Body auditor commented that the system was one of the best he’d audited. This comment has been repeated numerous times by different auditors (ISO 9001, ISO 14001 and MHRA) who have audited our system over the years. Since implementing ISO 9001:2000 Steve has helped us set up and integrate our Good Distributer Practice processes and procedures , our ISO 14001:2004 management system and more recently ensure our system met the requirements of ISO 9001:2008. All systems passed with flying colours. Steve continues to provide regular ongoing support in the form of internal audits, document updates and continuing development of the management system. We would definitely recommend Steve to any firm looking for an experienced, practical, conscientious consultant who knows how to get the job done well.

Nick Wilson

Development Manager, Exchange Supplies Ltd, Dorset

We have used Steve for several years and his support has been a great asset for our business. He has helped transform a rather tired management system into an effective tool for the business. He always goes above and beyond to meet our needs.

Paul Gilbert