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ISO 9001

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What is ISO 9001?

ISO 9001 is the internationally recognised standard for quality management systems.  Over 1,000,000 ISO 9001 certificates have been issued in 175 countries.  It sets out requirements to control business processes to ensure customers' needs and expectations are met whilst at the same time promoting continual improvement.  ISO 9001 can be used by any organisation in the world whether they are supplying products or services.

ISO 9001 Benefits
Implementing an ISO 9001 quality management system will improve operational effectiveness and provide competitor advantage.  Research carried out on 250 UK SME's found that companies with formal business accreditation such as ISO 9001 and ISO 14001 were better placed to ride out the current economic downturn than those without any formal systems in place. Benefits can include;
  • access to trade restricted to ISO 9001 registered companies
  • more credibility with potential customers
  • a marketing edge over companies who are not ISO 9001 registered
  • working practices consistently and correctly followed
  • reduced rework and replacement costs
  • improved competitiveness
  • increased staff confidence and moral
  • increased customer satisfaction and loyalty
 A recent BSI customer survey has revealed that since achieving ISO 9001 certification:
  • 75% improved customer satisfaction levels
  • 77% boosted their operational performance
  • 74% acquired new customers and retained existing customers
  • 44% achieved cost savings

 Can you afford not to invest in ISO 9001 certification?

Implementing ISO 9001

Years of ISO 9000 consultancy experience ensures your ISO 9001 quality management system will be set up quickly using less consultancy days then most clients expect. SHA's consultancy does not impose ready-made systems upon its clients.  Instead we prefer to combine our experiences and ideas with yours to develop a quality management system that benefits your business. Normally this does not mean wholesale changes to your operations as you'll almost certainly already be meeting some of the ISO 9001 requirements.  A gap analysis will be carried out at the start and any identified gaps will be closed during the project to leave you with an ISO 9001 quality management system that supports your business and is easy to use and maintain.

Clients, their customers and Certification Bodies routinely report how impressed they were with the system's effectiveness and user friendliness.  Most are surprised how quick their management system was set up and how few consultancy days were required. Please see the Testimonials page for more information.

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Steve Hill Associates LLP, 16 Mount Pleasant Avenue North, Weymouth, Dorset DT3 5HW, United Kingdom
Phone: +44 (0)1305 773092; Email:
Steve Hill Associates LLP is a limited liability partnership formed in England and Wales.  Partnership No. OC301889